- COOLaunty offers a 3 months warranty (after receiving the products) covering clear defects in material and workmanship and a one-time replacement will only be issued if there are clear defects in material and workmanship. Any promotional sale are not cover under warranty and cannot be refunded due to the reduced price or free items.
- 6 months warranty is available only for Vivianne frames. Note: Our warranty doesn’t cover damage and/or return requests caused by accidents, negligence, or improper care.
- If there are any issues, such as dislike, size issue, uncomfortable prescription, please contact COOLaunty Customer Service Team within 7 days after receiving the products, otherwise, issues will not be accepted. Please always check the correct size before making a purchase.
- Postage for return/exchange shall be covered by the customer. The parcel for return shall be delivered to the following address: Casawood Cybersouth, No. 43, Jalan CW 1/2B 43800 Dengkil, Selangor.
- If you want to modify/cancel your order, please contact COOLaunty Customer Service Team within 24 hours after placing the order. An extra charge will be generated if there is a price difference. Any enquiries can be emailed to coolauntyeyewear@gmail.com
- Any items that have been purchased shall be sent to our customers. We cannot withhold your items longer than 2 weeks as we are not liable to any damage or accidents that may happen within our possession after said period.